Well, it is simple as far as we're concerned - it's actually probably one of the most complex things you could ever think about: over 300 different taste signatures make up a single espresso, and then most of the time we go and add milk into the mix. We've got two different products as part of Espresso.

We can come in and train you. What it says on the tin really. We've got Barista Maestros who will train your staff how to make perfect Lattes, Cappuccinos, Mochas and all the Espresso drinks - Solo, Doppio, Con Pana, and Ristretto and Macchiato.

This is a novel little product - basically, it's a mystery guest product with added knowledge of coffee. We'll send someone to come and do a customer experience with you, mark you on it and then we'll make ourselves known. Once we've done that, we'll check your grind and check what drinks you're making from everyone else. After, we'll write to you with a score and a guide to how - perhaps - you could improve, and how you're doing well at the moment.